Privacy Policy

Last Updated: April 2026

DemandLetterService.com ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, mailing address
• Dispute details: Information about your claim, opposing party details, supporting facts, and desired outcomes
• Payment information: Processed securely through Stripe — we do not store your full credit card number
• Communications: Emails, messages, and other correspondence with our team

Information Collected Automatically

• Device information: Browser type, operating system, device type
• Usage data: Pages visited, time on site, referring URLs
• IP address: Used for security, analytics, and fraud prevention
• Cookies and similar technologies: See Section 7 below

2. How We Use Your Information

Purpose	Data Used
Prepare your demand letter and documents	Name, contact info, dispute details
Communicate with you about your order	Email, phone number
Process payments	Payment information (via Stripe)
Improve our services	Usage data, analytics
Comply with legal obligations	All data as required by law

3. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

• Stripe: Payment processing. Stripe's privacy policy governs their handling of your payment data.
• Analytics providers: Aggregated, anonymized usage data to improve our website and services.
• Legal obligations: When required by law, subpoena, court order, or government request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

We do not share your dispute details with third parties except as necessary to prepare your documents or as required by law.

4. Data Security

We take reasonable measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal data at rest
• Access controls limiting who can view client information
• Regular security reviews and updates

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain client files and personal information for 7 years from the date of service completion, consistent with Arizona's statute of limitations for contract and tort claims. After this period, data is securely destroyed.

You may request earlier deletion of your data, subject to our legal retention obligations. Payment records may be retained longer as required by tax and financial regulations.

6. Your Rights (CCPA — California Residents)

California residents have the right to:

• Know what personal information we collect and how it is used
• Delete personal information we have collected (subject to legal exceptions)
• Opt-out of the sale of personal information — we do not sell your data
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@demandletterservice.com with the subject line "CCPA Request." We will respond within 45 days.

7. Cookies

Our website uses cookies and similar tracking technologies to:

• Essential cookies: Enable core website functionality (session management, security)
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, contact us at:

Email: support@demandletterservice.com