Clear, fair terms for cancellations and refunds.
Last Updated: April 2026
We want you to be satisfied with our services. This policy outlines your rights regarding cancellations, refunds, and our quality guarantee.
Full refund within 3 business days. As required by Arizona CLDP regulations (ACJA 7-208), you have the right to rescind (cancel) your engagement with us within 3 business days of signing the client agreement, for any reason. You will receive a full refund with no questions asked.
To exercise this right, send a written cancellation request to support@demandletterservice.com within the 3 business day period. Business days are Monday through Friday, excluding Arizona state holidays.
If you cancel your order after the 3 business day rescission period but before your documents have been delivered:
Once your demand letter or documents have been delivered to you:
This is because legal documents are custom-prepared based on your specific information and cannot be resold or reused.
Not satisfied? We'll revise it. If you are not satisfied with the quality of your demand letter, we will revise it at no additional charge. Our goal is a document you are confident sending.
Revision requests must be submitted within 14 days of document delivery. Please provide specific feedback on what you would like changed. The number of included revisions depends on your service tier:
Revisions are limited to changes in tone, structure, emphasis, and presentation. Revisions do not include adding entirely new claims, changing the fundamental nature of the dispute, or incorporating information not originally provided.
We guarantee the quality and professionalism of our document preparation. We do not guarantee any specific outcome, response, or result from sending a demand letter. No refund will be issued based on the recipient's response (or lack thereof) to your demand letter.
To request a refund or cancellation:
We will acknowledge your request within 1 business day.
Approved refunds are processed within 5 to 10 business days. Refunds are issued to the original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear on your statement.
If you have a concern about our services or this refund policy, please contact us directly before initiating a chargeback or payment dispute. We are committed to resolving issues fairly and promptly. Chargebacks initiated without first contacting us may be contested.
Email: support@demandletterservice.com